Frequently Asked Questions
Everything you need to know about the West Coast Prep lifestyle.
What is the signature 'Johnnie-O' fit?
Our apparel features a 'West Coast Prep' fit, which is slightly more relaxed than traditional slim-fit brands but more tailored than classic American cuts. We recommend checking our size guide on each product page for specific measurements.
How long does shipping take?
Standard ground shipping typically takes 5-7 business days. We also offer expedited shipping options at checkout if you need your polos, pullovers, or shorts sooner.
What is your return and exchange policy?
We offer free returns and exchanges on all unworn, unwashed items with original tags within 30 days of purchase. Please use our online portal to generate a prepaid return label.
How should I care for my Johnnie-O performance fabrics?
To maintain the integrity of our performance moisture-wicking fabrics, we recommend machine washing cold with like colors and tumbling dry on low. Avoid using fabric softeners or bleach.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. International shipping rates and duties are calculated at checkout based on the destination.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your door.